Warranty Information

What's Covered

• • Manufacturing defects
• • Material defects
• • Structural issues
• • Non-functioning parts
• • Missing components upon delivery

What's Not Covered

• • Normal wear and tear
• • Damage caused by misuse
• • Unauthorized modifications
• • Accidents or improper care
• • Products without proof of purchase

Step 1: Contact Us

Contact our customer service team through any of these channels:

• • Phone: +94702545355
• • Email: info@levin.lk
• • WhatsApp: Available for quick responses

Step 2: Provide Information

Please have the following information ready:

• • Order number
• • Product details
• • Description of the defect
• • Photos of the defect (if applicable)
• • Proof of purchase

Step 3: Assessment

Our team will assess your claim and may request additional information or photos. We aim to process warranty claims within 2-3 business days.

Step 4: Resolution

If your claim is approved, we will either:

• • Replace the defective product
• • Repair the product if possible
• • Issue a refund

Warranty Period

The 30-day warranty period begins from the date of delivery. Claims must be made within this period.

Return Shipping

For approved warranty claims, we will cover the cost of return shipping. We'll provide instructions for returning the product.

Processing Time

Most warranty claims are processed within 2-3 business days. Replacements or refunds are typically processed within 5-7 business days after approval.